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Measuring WOM Comes of Age   
Saturday, March 25 2006 @ 06:42 PM EST
Contributed by: Dave Balter

How do you measure WOM?

A) Track communications patterns against WOM media norms [more on that later]

B) Implement ROI proof points such as regional test and control, loyalty program card tracking and coupons, rebates and other codes.

C) Understand and refine your Net Promoter Score.

We now track Net Promoter as part of every program we run, and see more clients using this metric across multiple levels of their businesses. Here's some snapshots from one of our recent campaign final reports:





1 comments
Most Recent Post: 03/27 01:47PM by Anonymous    

Loving BBQ and Open Communication!   
Wednesday, March 22 2006 @ 11:57 AM EST
Contributed by: Lilin

So... everybody is lining up as I type to get some delicious BBQ lunch. The smell is amazing and the sight of it is even better. I am very happy that we, as a company, are able to take some time off every now and then to share and build a stronger team (even between ribs!).

Since the line was still long, i had a chance to review 90 days as well as the the beelog. I have not had a chance to review them for a couple of days... There is so much that goes around here and, since we are working so hard, can can sometimes missed. Each time I do, I am also amazed of the amount of information we disclose as a company as well of how much people replies with ideas and support. I am really happy to work in such an open environment.

Vanesa

1 comments
Most Recent Post: 03/22 07:15PM by Anonymous    

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About the BeeLog
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Want to know more about how we run the business known as ** BzzAgent **? Read here to find out all about us, learn about our staff, how we work and how we're developing the first authentic and honest Word-of-Mouth Marketing channel. Start ** here ** to find out why we created this!

Previous Posts
Saturday 25-Mar
  • Measuring WOM Comes of Age

  • Wednesday 22-Mar
  • Loving BBQ and Open Communication!

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